Customer Comments Page

The Customer Feedback shown below was passed on to us via the Online Survey Comments
from the "Motor Industry Code of Practice for Service and Repair" website (see link above)
Subscriber: Top Marques Garage . . . . Subscriber no: 3747

The team are always very polite and explain repairs and service in a clear way,
without being patronising to me as a woman! They have always been very helpful and I have recommended to my friends.

Nothing but praise The best garage I've ever used.

Thought it would be expensive because it's so smart and conveniently located, but every time
the prices are very reasonable and work kept to a minimum.

The first garage where I don't worry about getting overcharged because I'm a woman - very refreshing! Everyone working there is friendly and helpful at all times... I couldn't recommend Top Marques more highly.

When I've needed work done urgently, at short notice, they have always been able to find the time. for which I am very grateful!

Good garage to deal with and as a woman I don't feel intimidated or patronised by them, which is refreshing.

The work was carried out speedily and I was kept informed during the process.
Excellent service. I would recommend this garage to anyone.

Would definitely use again and have already recommended to others.

I have used this garage for several years as, do my wife and daughter, and have always been totally satisfied with their work and excellent customer attitude.

Well trained staff, clean and tidy premises. All in all a pleasant experience.

Top Marques Hitchin is a fantastic Garage. Very friendly, accommodating, reliable and trustworthy.
Work is carried out promptly, to a very high standard and the staff are happy to explain/discuss any repairs. I have recommended this garage to friends and family and will continue to do so.

I feel as though I am being dealt a fair and honest quote for works being carried out. Thank you.

Excellent garage, been going here for many years and would never hesitate to recommend them to others. Excellent value for money and made us feel we were expected to become customers for the long term, rather than getting ripped off by some get-rich-quick merchants. Nice folk to talk to and felt comfortable trusting them.

I have used Top Marques Garage for the last 8 years and three vehicles. Rover 414. Ford Focus 1.8LX and now a Citroen C8. I have always found the standard of service is exceptional in every way and the staff polite and very professional.

Speedy, friendly and professional company which I will be pleased to recommend. Will use for next service if convenient.

Very friendly atmosphere. Clean and tidy reception and waiting area. Staff give confidence in the work to be carried out. I thought the level of service was excellent. I will certainly be using them again .

This garage is how all garages should be. Friendly, honest people who aren't trying to rip you off and who supply excellent workmanship. It has been such a pleasure to do business with Top Marques.

A very well run small business giving great value for money. Workmanship is first class. I have been using Top Marques for over 5 years now and have recommended them to at least 8 friends who now also use them.

I have used Top Marques for this MOT and a service earlier this year, having had them recommended to me by a couple of contacts. They are extremely courteous and friendly and give good advice. Whilst they may not be the cheapest they certainly seem to do a good job and I do not feel in any way sold short. I shall continue to use them and am happy to recommend them to others.

My family has used this garage for a number of years and always find the service excellent.

I booked an MOT after finding their website and being impressed by their professionalism.
All the staff I met were very friendly and helpful, and being a woman, not at all patronising. I will definitely use this garage again.

This is one of the best garages I have used. very fair and can be trusted. An excellent independent garage providing a very high level of customer care and service.

I thoroughly recommend this garage to anyone looking for value for money and peace of mind in an industry where it can be difficult to find a garage open to such honesty and integrity. I have seldom come across such amazingly good service in dealing with my requirements and completing my repair in a totally professional manner. Would that all customer service could be this good.

The people at the garage went above and beyond the call of duty. They were aware we were going away and needed the car so pushed to make sure work was finished on time. What most impressed me though was that, as we would be without a car for 2 days, they were kind enough to give us a courtesy car which was such a help. I really can't praise them enough for an all round excellent service.

Superb garage. Have used for 6 years without complaint. Very reliable. Extremely polite. They understand the ethos of customer service. Have and will recommend to friends and family.

Excellent customer service. Very helpful and polite staff.

Would definitely recommend this garage, I have used Top Marques Garage for the last six years and they have never let me down!